Privacy, delivery and refund policy
Introduction Crox Agency PTY LTD regards customer privacy as an important part of our relationship with our customers.
The following privacy policy applies to all Crox Agency PTY LTD users, and conforms to internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Crox Agency PTY LTD or email contact@crox.agency
1. Collection of Information
In order to use the Crox Agency PTY LTD website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Crox Agency PTY LTD is collected via correspondence from you or your company. This may be via the telephone, Email, mail or directly through our website.
2. Use of Collection Information
Any details collected from Crox Agency PTY LTD customers are required to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded to provide service references, and to assist in our staff development.
3. Storage of Collected Information
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us.
4. Access to Collected Information
If your personally identifiable information changes, you may correct or update by emailing us at contact@crox.agency
5. Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
6. Communications
Crox Agency PTY LTD uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at contact@crox.agency. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether to share your information with that party.
7. Third Parties
Crox Agency PTY LTD may at its discretion use other third parties to provide essential services on our site such as integrations and API partners or for our business processes. We may share your details as necessary for third parties like Open ai, redis, N8N etc for the creation of automated workflows etc.
8. Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
We may be required by law to disclose personal information. For instance, we may be required to provide details to:
- Australian Government regulators such as the Australian Securities and Investments Commission (ASIC), Australian Tax Office (ATO), Australian Transaction Reports and Analysis Centre (AUSTRAC) and to other regulatory or government entities;
- as required by a court order;
- to other regulatory or governmental entities; and
- your spouse in accordance with the Family Law Act requirements.
9. Links
Links on the Crox Agency PTY LTD site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.crox.agency
10. Access to collected information
If your personally identifiable information changes, you may correct or update by emailing us at contact@crox.agency
11. Changes to privacy policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage www.crox.agency
12. Refund policy
Except as expressly permitted by law, the Client will not be entitled to rescind the Agreement or to have any rights to any refund under the Agreement after the Client has accepted the Agreement and order form.
The Company may at its absolute discretion consider a Client’s request to rescind the Agreement if the Client provides a written request and serves the Company by email to the Company’s email address specified in the Order Form.
Without limiting the Company’s absolute discretion referred to in this clause the Company may consider rescinding the Agreement in the following circumstances, without limitation:
- where the Client is a company, the Client has an administrator appointed to it, enters into liquidation or provisional liquidation, whether voluntary or otherwise (except for the purpose of reconstruction or amalgamation following prior notice in writing to the Company) or has a receiver and/or manager appointed over all or any of the its property,
- where the Client or the Guarantor is an individual, the Client or the Guarantor:
commits an act of bankruptcy, becomes a bankrupt or enters into an agreement under the Bankruptcy Act 1966, or
is now deceased.
13. How to contact us
Should you have any further questions relating to this Privacy and Refund Policy, or wish to request access to or correct personal information we hold about you, or wish to lodge a complaint about the way in which we have handled your personal information, please contact us:
14. By mail:
Privacy Officer
Crox agency PTY LTD
PO BOX 2016 Essendon West, Victoria 3040